Frequently Asked Questions
Where do you ship to?
I currently only ship to Canadian addresses.
If you’re ordering for shipment to the U.S. please contact me directly by email and I’ll be happy to help you.
How long does the shipping take?
Please allow approx.2 weeks for the print process and shipping.
How much does shipping cost?
I offer free shipping for print orders in Canada over $150. For orders below $150 there is a flat rate shipping of $9.80
What is your return policy?
I only offer exchanges on prints. All painting sales are final.
To be eligible for an exchange, the artwork must be clean, undamaged and in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I exchange an item?
To start an exchange, you can contact me at firstname.lastname@example.org
I'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please note that return shipping costs are the responsibility of the buyer.
Once I receive and inspect your returned package, I'll contact you for next steps.
I received my package damaged. What do I do?
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
What is your process for preparing your prints?
I work with a local printshop to have my artwork professional scanned and photographed.
All prints are sold on a print-on-demand basis. Once you buy a print I put an order in for the scan to be printed at your ordered size.
Please allow approx. 2 weeks for the print process and shipping.
Do you take Commissions?
If you are interested in a commissioned work please email me at: email@example.com to discuss.